Terms and Conditions

 

Buying from Me

I am only able to drop ship merchandise in the contiguous USA. I'm unable to ship to PO Boxes and APOs. If you live within my Louisville, KY store's delivery area, you can always schedule to pick up your furniture at a local store.

Standard Forms of Payment for "ONLINE" transactions

All online orders must be paid in full at the time of purchase.

The standard forms of payment for online orders are Visa, MasterCard, American Express, and Discover.

 

 

 

Pricing and Other Errors

Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior to you completing your order.

While I strive for accuracy in the pricing displayed on this website and the other product information I provide, errors can occur. Hey...I'm human.

In cases where such errors do occur, I expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with my return policy.

 

 

 

Product Availability

Product availability may differ by region, so the easiest way to obtain stock information is to provide us with your zip code. 

 

 

 

Product Information and Assembly Instructions

If you need more information than what is provided in the Product Description, I will be happy to answer all of your questions if I can.

 

Refunds and Returns

Should you wish to cancel your order, please refer to the following policies:

Refunds "prior" to delivery or pick up

You may cancel your order and ask for a full refund prior delivery or pick up. A full refund will be issued to the original method of payment.
To cancel your order, simply e-mail me at websupport@gsteinfurniturecompany.com

 

 

 

Refunds "after" delivery or pick up

  • After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for full refund, less delivery and restocking fees, so long as it is returned or exchanged within 7 days of pickup or delivery. 
    •Except where prohibited by law, a 25% restocking fee may be charged on returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid.  
    •To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind. Refunds may only be made if merchandise is in "as-new" condition. "AS-IS" and "One Only" items are not refundable or exchangeable. 
    •Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by my Corporate Office within 10 days and will be mailed to you. 

 

Pick up and Home Delivery Services

My store's pickup and delivery services are unique to the local Louisville, KY area. Please contact me to find out what services are available.

Currently, I are only able to ship furniture to the contiguous USA. I cannot ship to PO Boxes or APOs. Sorry about that. 

Delivery Service

Our delivery service includes the following:

 

    • Delivery of products to your door.



To ensure smooth delivery of your furniture, please review the following delivery policies:

 

    • All online orders must be paid in full at the time of purchase.
    • Prior to your scheduled delivery date, I will contact you to confirm an estimated time window for your delivery. Unfortunately, we cannot take requests for time stops.
    • If you must reschedule your delivery date, please notify me immediately or email me at websupport@gsteinfurniturecompany.com
    • Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.
    • We cannot deliver to anyone under age 18.
    • If, during delivery, your merchandise or property has been damaged, you must notify the delivery driver immediately and me within 7 days of the date of delivery.

 

 

 

Merchandise Pick Up

Pick-ups can be made at my Louisville, KY location ONLY.

To ensure smooth pick-up of your furniture, please review the following pick-up policies:

 

    • At the time of purchase, you will be notified what day your purchase will be ready for pickup. If an item is unavailable for the scheduled day, you will be notified by me in advance.
    • Online orders must be paid in full at the time of purchase.
    • On the scheduled day, please proceed to the pickup/loading area with your receipt.
    • Please be sure that the size of your vehicle will accommodate the size of the furniture to be picked up. It is your responsibility to properly secure and tie down merchandise to your vehicle.
    • I may assist in loading customer merchandise but I reserve the right to refuse assistance where it may result in injuries or property damage (my back has been killing me lately).
    • I will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of the customer's merchandise.
    • Be sure to inspect your purchase for any visible signs of defect prior to departing the store. Once picked up, if you discover damages to your merchandise, you must notify immediately and  within 7 days of taking possession of the merchandise and arrange to bring your merchandise to the store for service or exchange.
    • I do not have the ability to hold merchandise past the scheduled date of pickup. If you are unable to pick up your merchandise on your scheduled day, notify me immediately

 

Reporting Damages/Defects

 

Delivered Items

If, during delivery, your merchandise or property has been damaged, refuse the delivery and you must notify me within 7 days of the date of delivery.

 

 

Pick Up Items

If you discover damages to your merchandise, you must notify me before taking possession of the merchandise. Customers that pick up merchandise from the store are required to return the merchandise to the store for service or exchange.

 

Warranty Programs and Repair Service

To ensure you are satisfied with your purchase, we offer the following Guarantees and Warranties.

One (1) Year Warranty

 

    • Warranty coverage does not apply to furniture that has been heavily soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the product. 
    • I will issue an IN-STORE CREDIT towards new merchandise.
    • "AS-IS" items carry no warranty and the sale is final (except where prohibited by law). 
    • For warranty claims on mattresses, box springs, or additional protection or warranty programs, refer to that warranty for service information.

 

 

Accessory purchase warranty

Accessory items are warranted for a period of 90 days.

 

 

 

 

 

 

Guarantee of Fabrics

  • Since manufacturers of upholstered fabrics do not guarantee their merchandise from shrinkage, color fastness, or quality wearing, we are unable to consider adjustments, claims or credits for fabric merchandise. 

 

 

 

 

 

 

Mattress Warranty Programs

Your warranty is specific to the brand of mattress and/or box spring you have purchased. Please refer to the warranty card that came with your merchandise at the time of pickup or delivery.

 

 

 

 

 

 

 

 

 

Store Policies

 

Refunds and Returns

  • A refund or exchange may be requested at any time prior to your receipt of the merchandise. 
    • Except where prohibited by law, a 25% restocking fee may be charged on returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid.
    • After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a refund, less delivery and restocking fee, so long as it is returned or exchanged within 7 days of pickup or delivery. 
    • Refunds may only be made if merchandise is in "as-new" condition. "AS-IS" and "One Only" items are not refundable or exchangeable. Mattresses and Box Springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind to be eligible for return, except where prohibited by law. 
    • Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by me within 10 days and will be mailed to you. 

 

 

 

Online Only Purchases

  • Online Only purchases must be paid for in full at the time of sale.
    • If you cancel the Online Only purchase, you agree that G. Stein Furniture Company LLC shall retain up to thirty percent (30%) of the purchase price as compensation for the manufacturing, handling, and inventory costs related to the order.

 

 

 

Commercial Sales

The use of a product other than for household purposes voids all warranties.

 

We Respect Your Privacy

Last Updated February, 2016

We believe you're entitled to decide what information you share with us and how it is used, so we answer your questions about privacy up front!

 

The information gathered on this site, is never shared with anyone, except in connection with your order. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Information on financing applications goes directly to the financial institution that handles the financing; we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but we make clear to financial companies and manufacturers/shippers we work with that we expect your information to be handled appropriately. 

We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or you're financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control.

It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.

As a registered user, you may occasionally receive emails from us, including:

• Newsletters. 

• Special Offers. 

• When you place an order with us online, you will also receive email updates regarding the status of your order. These emails, which are critical to fulfilling your order, will not be affected by updating your email preferences. 

Should you no longer wish to receive these emails, you may "opt out" at any time by emailing us at privacy@gsteinfurniturecompany.com. Alternatively, you may mail your request to G. Stein Furniture Company LLC 1807 Cargo Court #2, Louisville, KY 40299 Attention: Privacy. 

 

Secure Shopping

 

 

We make certain that we never share the information you've shared with us. We also make sure that your information is protected as you send it to us. 


Our secure server software (SSL) is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. We are so confident in our systems that we ensure 100% safety in the transactions you make with us.* 

*In the rare event that unauthorized charges are made to your credit card during a transaction with us, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, gsteinfurniturecompany.com will cover the entire liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at gsteinfurniturecompany.com while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.

 

 

User Submissions and Consent, Waiver & Release

  • You may post or upload content you have created, including without limitation, photographs, your social media handle, videos, and comments (collectively, “User Submissions”) to your social media accounts. By posting and uploading User Submissions that you have tagged with #GSFC or other G. Stein Furniture Company brand hashtags, you grant to G. Stein Furniture Company LLC (and it’s employees and agents) its third-­-party service providers who provide content management services, and its retail partners (collectively, the “Licensed Parties”) the perpetual, unrestricted, irrevocable, royalty-free, fully-paid, non-exclusive, world-wide, transferable right to use, reproduce, publish, exhibit, distribute, and/or transmit your #GSFC-tagged User Submissions in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on their webpages, social media (such as Facebook, Twitter, Instagram, Pinterest and all other social media platforms) pages operated by G. Stein Furniture Company LLC and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. G. Stein Furniture Company LLC may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Submissions in any manner in its sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Submissions. You hereby represent and warrant that (i) you own all rights in and to your User Submissions, (ii) you have permission from all person(s) appearing in your User Submissions to grant to the Licensed Parties the rights granted herein; (iii) you are at least 18 years of age, and (iv) the Licensed Parties’ use of your User Submissions as described herein will not violate the rights of any third party or any law. You waive the right to claim any damages whatsoever, including but not limited to punitive, consequential, direct or indirect damages. You hereby release, discharge and agree to hold G. Stein Furniture Company LLC, the Licensed Parties, and any person acting on G. Stein Furniture Company LLC or their behalf harmless from any and all liability related in any way to the Licensed Parties’ use, commercial or otherwise, of your User Submissions.